Support and troubleshooting

My Desktop did not clear

Check that the folder is allowed, its schedule is enabled, and Ensconce is running. Check exclusions and any permission error in Clean or Folders.

Files are waiting for iCloud

Keep Ensconce running with internet access. The originals are already in the inbox. Downloading and indexing are independent of clearing.

I cannot undo everything

A replacement file may occupy an original location. Ensconce keeps the conflict rather than overwriting it. Reveal the batch and resolve the conflicting location before retrying.

Reporting an issue

For the current test build, report issues through the channel where you received it. Include the app version, macOS version, the action taken, and any visible error. Do not send licence keys or private screenshots. A verified public support channel will be listed before paid release.